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Help Center

Billing

Billing

Find answers to your questions about the billing process, fees and making payments.

General

How do I access the customer portal?

Do you finance?

Can I get a record of my payments?

I should be on auto debit. Why am I getting an invoice?

When are my invoices due?

I requested pickup already. Why am I still being billed?

How do I get a quote?

If I rent a container part way through the month, will I only pay half the monthly rental fee?

Do you prorate the rental payment?

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Making a Payment

How do I pay online? (with CAPTCHA)

How can I make a payment?

Does SMS accept cash payments?

What type of credit cards do you accept?

Where do I mail my payments?

Do I have to pay for my container up front?

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Fees

What is the monthly fee for storage at your location?

Is there a fee if I pay by credit card?

Are you transparent with your rates?

Cancellations

How do I cancel my order?